theYou.com Privacy Policy

Last Update: June 9, 2022

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR PERSONAL DATA (AS DEFINED BELOW).

This Privacy Policy explains how we and affiliated companies (collectively, "we", "us", "our") collect, use, secure, or otherwise process the personal data of users (“you” or “your”) when you use website https://theyou.com/, including sub-domain https://business.theyou.com/ (“websites”) and theYou mobile apps for iOS and Android (“apps”).

This Privacy Policy applies to our websites, apps and other related services (together - the “Services”).

1. WHAT DATA WE COLLECT

While using our Services, we may collect certain information that can be used to identify you (“personal data”). The personal data we collect will depend on the circumstances and the Services you are using. In general, data we collect include: (a) data you submit to us; (b) data we collect automatically; and (c) data we collect from our partners.

a. Data you submit to us

Authorization and/or Account Information. When you sign up for an account, we require certain information. Such data may include your email address, name, surname, and other data (Facebook ID or Google ID - depending on the Services). For example, for service providers account information may also include business name, working hours, location, contact details, etc.
Content Information, i.e. photos, pictures, files, documents and other data that you upload using the Services.
Personal Information which you may fill in or provide by yourself in order to book an appointment or in framework of other features in our Services. Such data may include your name, phone number, order information, etc.
Other data you choose to give us. We may also collect other information you submit to us when using our Services. For example, we collect your information when you contact us through the contact feature embedded in our Services or when you send us an email directly.

b. Data we collect automatically

Device information. When you use our Services, we automatically collect information about your device, such as device identifiers (device ID, advertising ID, MAC address, IMEI), the type of device you use, operating system, resolution, application version (for apps), language, time zone and IP address.
Cookies and similar technologies. We and our partners may use cookies and similar technologies on the web-sites, such as mobile “SDK”, to provide our Services. More information on the use of cookies can be found in our https://theyou.com/pages/cookie.
Location data. We may collect information related to your location such as general location data (country, region, city), region information of your mobile device, a region associated with your SIM card. Sometimes we may upon your permission collect precise geolocation (latitude and longitude). If you decline permission for us, we will not collect it. Similarly, we may ask for access to your camera in case you want to use certain features of our Services.
Usage Information. We collect data about your use of the Services, for example, date and time you used a service, features you have used and how you have used them, purchases history, subscriptions, and advertising that you click on, and data generated when you use our Services.
Other information. Sometimes we may collect upon your permission other information. For example, we may ask for access to your camera and photo gallery in case you want to use certain features of our Services. If you decline permission for us, we will not collect such information.

c. Data we collect from our partners

Information from social network(s). You may choose to connect to our Services via your social media account, e.g. Google, Facebook. In this case we may receive certain information from such social network. The information we receive depends on the Services you are using and policies of social network. You may find such policies on web-site of social network.
Information from our analytic service providers. We may receive information about you from our analytic service providers with data they collect through our Services in accordance with their own privacy policies.
Information from our advertising partners. From time to time, we may also receive personal information about you from other third-party sources. For example, if you clicked on an advertisement to direct you to one of our Services, we may receive information from which ad network and advertising campaign the install or the opening of website originated from.

2. WHY WE COLLECT YOUR DATA

We use the data we collect about you to deliver our Services to you. We also use it for improving and monitoring our Services. In addition, we use your information to provide you with interest-based advertising or other targeted content and to keep the Services safe and fair.

a. To deliver our Services to you

We process data to provide you with all requested Services. Our legal basis is a performance of a contract with you that you entered into with us when you visit our web-site or download our apps and accept our Terms of Use or End User License Agreement accordingly (“EULA”).
For this purpose, we process your data, in particular, to:

Allow you to use our Services;
Operate the Services;
Verify and confirm payments;
Provide and deliver products and services you request;
Send you Services-related communications.

b. To improve and monitor our Services

We process data to provide great Services to you. Our legal basis is legitimate interests to run our business and make high-quality Products as well as your consent in specific cases. For this purpose, we process your data, in particular, to:

Improve and Optimize our Services;
Customize your Services experience;
Respond to your comments and questions and provide user support;
Provide you our offers in the Services;
Better understand user behavior and trends;
Detect potential outages and technical issues.

c. To provide you with interest-based advertising or other targeted content.

We process data for serving personalized advertising and content. Our legal basis is legitimate interests to run our business and provide you with the best content and advertising as well as your consent in specific cases. For information on how to opt-out from personalized advertisements, see section “Your rights and options” below.
For this purpose, we process your data, in particular, to:

Show ads that may be of interest to you based on your preferences;
Provide personalized content and information to you, which can include online ads or other forms of marketing;
Send you marketing notifications and receive your feedback about your user experience;
Track the content you access in connection with the Services and your online behavior;
Deliver, target and improve our advertising and the Services.

d. To keep the Services safe

We process data for safety purposes. Our legal basis for such processing is legitimate interests for protecting our business and Services.
For this purpose, we process your data, in particular, to:

Prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities;
Protect our trademarks and other intellectual property rights;
Enforce our EULA;
Take action against fraudulent or misbehaving users.

3. WHO CAN SEE YOUR DATA

Apart from us, your data can be accessed by others in the following situations:

a. Other users of the Services

Social features are a core component of some Products. When you use some features, for example, register publicly visible account, book an appontment, leave feedback/comments, your personal data may be visible for other users of the Services (for example, information on your appointment will be avaliable to service provider).

b. Other companies and public authorities

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests. We may also disclose your data based on your consent, to comply with the law or to protect the rights, property, or safety of us, our users, or others.

c. Our Partners

We use third parties to help us operate and improve our Services (“Partner”). Partners assist us with various tasks, including hosting and maintenance, on-going development, analytics, customer care, marketing, advertising. We may also share information with advertising partners who distribute advertising in our Services.

We use a third party payment processor, Stripe, to process payments made by you in our Services. We do not store credit card details and instead rely on Stripe for this. We obtain limited information from Stripe such as the last four digits, the country of issuance and the expiration date. The processing of such data by Stripe is covered by their privacy policy.

For further information about our partners please see List of Partners below.

4. WHERE YOUR DATA CAN BE TRANSFERRED

Our Services are global by nature and your data can therefore be transferred anywhere in the world. Please note that we may share information, including personal information, to a country and jurisdiction that does not have the same data protection laws as in your jurisdiction.

We try to make sure that the recipient of any personal data provides proper protection of the personal data received. Adequate safeguards that our partners may include compliance with the rules and procedures known as the EU-US Privacy Shield, or under contractual provisions which have been deemed by the European Commission to provide sufficient safeguards for personal data.

For the purposes of data storage, we recourse to the services of the hosting organizations. We take your privacy seriously and, therefore, encrypt your personal data before sending it to the hosting organizations for the purposes of its storage. Please note that we cooperate only with those hosting organizations that have passed our security and reliability check.
We take steps to ensure adequate safeguards are in place to protect your data.

5. HOW LONG WE STORE YOUR DATA

We generally store your data for as long as your account is in existence or as needed to provide the Services. However, a specific period can vary based on the context of the processing we perform and on our legal obligations. For example, we may need to retain some of your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, or where we have a legitimate interest in doing so.

When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we cannot identify you.

6. WHAT RIGHTS YOU HAVE

You have certain rights in relation to personal data. If you have any requests related to your rights please contact us as described in section “HOW YOU CAN CONTACT US” below.

a. Opt-out of marketing emails and other direct marketing

You may opt out of receiving promotional communications from us, such as marketing emails, by following the instructions in such communications.

b. Access the personal data we hold about you

If you request, we will provide you with a copy of your personal data in an electronic format.

c. Your other rights

You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, by contacting us or by using specific features of your device (for example, by turning off GPS location sharing in your mobile device settings).
We will respond to all requests within a reasonable timeframe. You may also contact your local data protection authority for unresolved complaints.

7. HOW WE PROTECT YOUR DATA

In order to help ensure a secure and safe user experience, we are continuously developing and implementing technical and organizational security measures to protect your data from unauthorized access or against loss, misuse or alteration.

8. WHAT ARE AGE LIMITS FOR OUR SERVICES

We appreciate the need to provide extra privacy protections to users who are children. Our Services are intended for use only by those aged 16 and over. We do not knowingly collect personal information from children under 16 years of age. In order to request the deletion of personal data, for any reason, please use the in-app support feature in our Services or contact us at the address provided below and we will take reasonable measures to promptly delete such personal data from our records.

9. HOW WE CAN CHANGE THIS PRIVACY POLICY

We reserve the right to change our practices and this Privacy Policy at any time. Each time you access our Services the current version of the Privacy Policy applies, and you agree that the personal data will be processed subject to the Privacy Policy, as updated. We encourage you to check this page regularly so that you know our current practices.

10. HOW YOU CAN CONTACT US

If you have any questions or requests, you may contact us and our data protection officer using the in-app support feature in our Services, “Contact Us” form on our websites or via support@theYou.com.

The data controller under this Privacy Policy is SANTICUM INTERNATIONAL LTD, with a registered address at Eirinis, 174A, 2nd floor, Flat/Office 22, 3022, Limassol, Cyprus.

LIST OF PARTNERS

Last Update: June 9, 2022

Below, you can find a list of partners with which we work together to provide our Services.

1. ADVERTISING NETWORKS AND THEIR PARTNERS

Facebook Audience Network

Facebook Audience Network is an advertising service provided by Facebook, Inc. (US)

Google Ads

Google, as a third-party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet

You may opt-out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

Pinterest Ads

Pinterest Ads is an advertising service provided by Pinterest Inc.

TikTok Ads

Pinterest Ads is an advertising service provided by TikTok Technology Limited (Ireland).

2. PAYMENT PROVIDERS

Stripe

Stripe is a payment service provided by Stripe, Inc., (USA) and Stripe Payments Europe, Limited (Ireland)

3. ANALYTICS AND OTHER SERVICE PROVIDERS

AWS

AWS is cloud computing service provided by Amazon Web Services, Inc. (US).

Facebook Ads conversion

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. (US) that connects data from the Facebook advertising network with actions performed on this Application.

Firebase

Firebase is an analytics service provided by Google Inc. (US)

You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings, or by following the instructions provided by Google in their Privacy Policy: http://www.google.com/intl/en/policies/privacy/

Google Cloud

Google Cloud is a cloud computing service provided by Google Cloud EMEA Limited (Ireland).